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Your wm99 account works with Nagad, Rocket and Bank Transfer — the payment paths that fit how you actually move money in Bangladesh. Every transaction your wallet records can be matched against your account history, so the deposit-to-lobby path stays clear from start to finish.
We've kept the deposit path direct. Once you're signed in, the cashier section lists every active payment route — Nagad, Rocket and Bank Transfer — alongside the fields you need to complete. Pick the method that matches your wallet, enter the amount, confirm the transfer from your wallet app or bank portal, and the balance updates in your account. There's no need to contact support for a routine deposit; the cashier screen walks you through each field.
Log into your wm99 account and navigate to the deposit section inside the cashier. The active payment methods available to your account are listed there.
Select the payment route that matches your wallet or bank. Each method shows the specific fields and any reference details you need to complete the transfer correctly.
Type in the deposit amount, review the details on screen, then complete the transfer from your Nagad or Rocket app, or through your bank portal as instructed.
Once the transfer is processed, your account balance updates. Check the transaction history tab to confirm the deposit entry matches your wallet's outgoing record.
Withdrawals follow a similar path to deposits, but the cashier asks you to confirm the wallet or bank account you want to receive the funds. We link the payout back to a verified method — meaning the wallet or bank account details you provide must match what's registered on your wm99 profile. Open the withdrawal section in the cashier, select the payout route, enter the amount you want to withdraw, and submit the request. Your account balance is adjusted immediately on submission.
From the cashier in your signed-in account, select the withdrawal tab. The routes available to your account are displayed based on your verified payment history.
Choose Nagad, Rocket or Bank Transfer as your receiving account. The details must match the payment method linked to your wm99 profile.
Type the withdrawal amount, review the summary screen, then confirm the request. Your wm99 balance updates at the point of submission to reflect the pending withdrawal.
Once processed, the funds appear in your Nagad or Rocket wallet, or your nominated bank account. Cross-check the reference number against your account history record.
When your account reaches certain activity thresholds or before a withdrawal is processed, the platform may prompt you to complete an account check. The exact fields and documents requested are shown inside your account area at the time — follow only what appears on that screen.
Verification requests appear inside your signed-in account area. The screen lists exactly which fields or documents are needed at that stage — follow those instructions only.
Part of the check may ask you to confirm that the Nagad, Rocket or bank account linked to your profile belongs to you. Follow the fields shown on screen.
The account area displays which identity details are required. Complete only the fields shown; do not submit documents outside the official account portal.
If any verification step is unclear, use the support route published in your account. Avoid sharing sensitive details through any channel not listed there.
Nagad, Rocket and Bank Transfer are the three payment routes we've configured for Bangladesh accounts. Each serves a different part of how money moves locally — Nagad and Rocket work directly from your mobile wallet, while Bank Transfer connects your account to a registered bank. The cashier shows which routes are active for your account at any given time. We do not accept payment through unverified third-party platforms; use only the methods listed in your cashier screen to avoid transaction issues.
Deposit or withdraw using your Nagad mobile wallet. Enter the merchant details shown in the cashier and confirm from the Nagad app.
Rocket wallet transfers work directly from your mobile. Follow the payment reference shown in the cashier screen to direct the transfer correctly.
Send funds from your registered bank account using the details shown in the cashier. Ensure the account name matches your wm99 profile to avoid delays.
Every deposit and withdrawal your wm99 account processes generates a record in the transaction history tab. Your wallet — whether Nagad, Rocket or your bank — generates its own outgoing or incoming entry at the same time. Matching these two records is how you confirm a transaction completed correctly. The reference number shown in the cashier at the time of the transaction appears in both places: your wallet's transaction detail and the account history entry.
Every transaction generates a reference number in the cashier. Note this at the time of transfer — it appears in your wm99 history and in your wallet's outgoing record for that transaction.
The transaction history tab shows each entry as pending, completed or rejected. A pending status means the transfer is still being processed; completed means your balance has been updated.
Open the history tab inside your signed-in account to view all deposit and withdrawal entries by date. Each row shows the method used, the amount, and the current status.
Save a screenshot of your wallet's outgoing or incoming transaction entry alongside the reference number. This is the evidence you need if a transaction requires follow-up with the support team.
Account and transaction security on wm99 rests on a few practical habits that keep your money and your account details where they should be. The platform runs on the domain wm99 — always confirm that address in your browser before entering account credentials or initiating a transfer. Phishing attempts often replicate the look of a cashier screen; the domain bar is your first check.
Before entering credentials or starting a transfer, confirm the address bar shows wm99. This single check protects against phishing pages that replicate the cashier layout.
The platform verifies that withdrawal requests route to a payment method registered to your account. This confirmation step prevents funds from leaving to an unlinked wallet or bank account.
Nagad, Rocket and bank account details must match the verified name on your wm99 profile. Mismatched details will pause a withdrawal until the discrepancy is resolved through the support channel.
All payment and account queries should go through the support route shown inside your signed-in account. This is the only verified channel — avoid sharing account details outside that path.
Below are the questions we hear most often about deposits, withdrawals and account checks on wm99. If your question is not covered here, the support route inside your signed-in account is the right place to ask.
Your wm99 cashier shows the active deposit routes for your account. Currently configured for Bangladesh accounts are Nagad, Rocket and Bank Transfer. Select the method that matches your wallet, then follow the fields displayed on the cashier screen.
Check the transaction history tab inside your signed-in account. A completed status entry, with an amount matching your transfer, confirms the deposit has been applied to your balance. Your wallet's outgoing record should show the same reference number.
First, check the transaction history tab for a pending entry. If the status stays pending beyond the window shown in the cashier, contact the support route inside your account with your wallet transaction screenshot and the reference number.
Generally, we route withdrawals back to the same payment method used for the deposit. This keeps the wallet ownership check straightforward. The cashier will show which payout methods are available to your account when you open the withdrawal tab.
The exact fields are shown inside your signed-in account when the verification prompt is active. Follow only what appears on that screen. We do not pre-announce a fixed document list; the required fields depend on your account's current status.
Minimum amounts for each payment method are displayed in the cashier when you select a route. We do not publish a fixed minimum here because it may vary by method. Check the cashier screen for the current limits applicable to your account.