Sports / Casino
These terms set out how your wm99 account works — what we provide, what you're responsible for, and how transactions through Nagad, Rocket, or Bank Transfer are handled. Access to this platform depends on your local law and eligible regions; read through before you proceed.
By opening and using a wm99 account, you confirm that you have read, understood, and agreed to these terms in full. These terms form the complete agreement between you and the platform for all activity carried out under your account — including deposits made through Nagad, Rocket, or Bank Transfer, game rounds, withdrawal requests, and any communications with our support team. We may update these terms when our services change or when regulatory requirements shift. When a material change is made, we will notify you through the contact details registered to your account before the update takes effect. Continued use after that notice means you accept the revised terms. If any section of these terms conflicts with local law in your region, the locally applicable rule will take precedence for your account. Access to wm99 is subject to your local law and eligible regions — it is your responsibility to confirm whether use is permitted where you are located. We do not extend access to regions where the service is not permitted, and we reserve the right to restrict or close accounts that fall outside eligible areas. These terms do not override any separate promotional or product terms that may appear at specific points in the platform; where those exist, both sets apply. Queries about which terms apply to a specific transaction can be sent to our support team.
Not every part of your experience with wm99 falls under the same ruleset. This section clarifies what these terms govern directly, what falls to third-party providers, and where your own account choices make a difference.
These terms apply fully to account creation, login, identity verification steps, and access management. Any action taken under your account credentials — including deposits via Nagad, Rocket, or Bank Transfer — is your responsibility once your session is authenticated.
All deposit submissions, withdrawal requests, and wallet transfers processed through your account are covered. Transaction records visible in your account history are the authoritative log; raise any discrepancy with support using that reference number.
Game content supplied by CQ9, Pragmatic Play, PG Soft, and Microgaming within the wm99 lobby is covered at the platform level. Specific game mechanics and payout rules are governed by each title's own published rules shown in the game interface.
Payment networks — including Nagad, Rocket, and Bank Transfer providers — operate under their own terms. wm99 is not liable for delays, errors, or outages originating on the payment provider's side; contact the relevant network directly for those issues.
These terms are not one-directional. Several concrete steps are available to you at any point — reviewing your own transaction history, correcting account details, questioning a decision, or asking for a copy of information held against your account. Your transaction record is accessible from the account dashboard at any time while your account is active. Each deposit, withdrawal, and transfer carries a reference number you can use when raising questions with support. If you notice an error in the amount, method, or status shown for a transaction, contact the support team with that reference before the session closes. Corrections to personal account details — such as your registered contact number or email address — can be requested through the account settings page; some changes require identity confirmation before they are applied. You have the right to ask what information we hold and to request that inaccurate data be corrected. If you want to close your account, that request can be made via live chat or email support. We will acknowledge it and confirm the closure steps required on your side.
Open the transaction history in your account dashboard to see every deposit, withdrawal, and transfer. Each entry shows the method used — Nagad, Rocket, or Bank Transfer — alongside the reference number and status.
Account details such as your registered mobile number or email address can be updated through the account settings page. Changes to primary contact details may require identity confirmation before they are saved.
If any part of these terms is unclear or you disagree with how they have been applied to your account, contact support using the live chat or email route. Include your account reference and the specific section you are questioning.
You may close your account at any time. Submit the request through live chat or email, and we will confirm the steps you need to complete — including settling any open balance — before the account is deactivated.
If you have a question about these terms, a concern about how they apply to your account, or need to request a change, these are the routes available through wm99.
The live chat window is available from the account page on the site. Use it to ask about specific term clauses, transaction disputes, or account-detail correction requests. Have your account reference ready before starting.
For written queries — such as account closure requests, data-access questions, or formal disagreements with a policy decision — email the support address listed in the Help section of your account area.
The Help section inside your signed-in account area contains answers to common terms questions, links to current policy documents, and step-by-step guidance for correction requests. Check there first for standard queries.
Keeping your account data handled correctly is a specific commitment under these terms, not a general assurance.
Information collected at registration — including your contact details and identity documents — is stored in line with the data retention periods set out in our Privacy Policy. You can request a summary of what we hold by contacting the support team with your account reference.
The site uses session and functional cookies to keep your account authenticated and to remember your language and region settings. You can review and adjust cookie preferences through the browser settings on your device; disabling functional cookies may affect how the account area loads.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, use the password-reset path in the account settings immediately, then contact support to log the incident. Do not share your password or wallet PIN with anyone.
To request correction or deletion of account data, contact support via email with your account reference and a clear description of the change required. We will acknowledge your request and confirm the timeline for completing it based on the type of data involved.
Answers to the questions we hear most often about the wm99 terms and conditions — account rules, transaction records, data, and how to raise a concern.
Yes. Every deposit, withdrawal, and transfer processed through your account — regardless of the method used — falls under these terms. Your transaction record in the account dashboard is the binding log for each entry. Nagad and Rocket transfers carry their own network terms as well, which apply on the payment provider's side.
We will notify you at the contact details registered to your account before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms. If you do not agree with the changes, you should stop using the account and contact support to request closure before the update date.
Yes. You can request a summary of the information we hold at any time. Send the request through the email support route listed in the Help section of your account area, and include your account reference number. We will acknowledge the request and respond within the timeframe set out in the Privacy Policy.
Account details such as your registered mobile number or email address can be updated from the account settings page. Changes to primary contact or identity details will require you to complete a verification step before they are confirmed. If you cannot update a detail directly, contact support through live chat or email with your account reference.
Contact the support team via live chat or email and include your account reference, the transaction reference number if relevant, and the specific clause you are questioning. Our team will review the case against the current terms and respond with an explanation. We aim to give a clear written answer you can keep for your records.
Yes. Access to the platform depends on your local law and the eligible regions covered by the service. It is your responsibility to confirm whether use is permitted in your location before opening or continuing to use an account. We restrict access where the service is not permitted under local regulations.