wm99 handles your information — including the details you submit during registration, your transaction records with Nagad, Rocket or Bank Transfer, and your device session data — with a clear, documented approach. Access to this platform and the scope of this policy depend on your local law and the eligible regions we support.
Account data handled transparently
Transaction records kept securely
Your right to review and correct
Contact route always available
POLICY POSTURE
How We Approach Your Personal Information
When you create an account with wm99, you share certain personal details: your name, contact information, and the payment method you choose — whether that is Nagad, Rocket or Bank Transfer. We collect this to operate your account, process transactions and send you account-relevant communications. We do not sell your personal data to third parties. We do not share it with partners unless required to process a transaction or comply with a legal obligation that applies to your eligible region. We also collect technical data generated by your device and browser when you access our platform — things like your IP address, session timestamps and the pages you navigate. This helps us keep the platform functional and detect unusual account activity. It is not used to build advertising profiles. Your payment transaction records — including deposit and withdrawal history for Nagad, Rocket and Bank Transfer — are retained for the period required by our operational and compliance obligations. You can request a summary of your account data at any time through our published support route. All data handling under this policy is conditional on your local law and the eligible regions where wm99 operates.
Nagad
Rocket
Bank Transfer
Account records
Device session data
POLICY COVERAGE
What This Policy Covers and What It Does Not
This policy applies to the data wm99 collects and processes directly. Understanding its boundaries helps you know exactly what protection applies to your information and where other rules take over.
Account Access
Any personal data you submit to open, verify or manage your wm99 account falls within this policy. This includes your registration details, login credentials and the account preferences you set inside your profile.
Transaction Records
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer generate records that wm99 holds and protects under this policy. The payment provider's own privacy terms also apply to their side of the transaction.
Site Content and Navigation
Technical data collected while you browse — session logs, device type, page visits — is covered here. We use it only to maintain platform performance and account security, not for any commercial profiling.
Third-Party Services
Links or services that take you outside the wm99 platform are governed by those third parties' own policies. We do not control how external sites handle your data, and this policy does not extend to them.
ACCOUNT ACTIONS
Practical Steps You Can Take Under This Policy
Your account data is not locked away. There are specific actions available to you — and we have built the support path to handle each one without unnecessary friction. If you want to review what we hold, raise a data question through our support channel and we will confirm the categories of information linked to your account. If any of your registered details are wrong — your contact number, email address or payment method name — you can correct these directly in your account settings or by contacting support with the relevant details. For questions about how long we retain specific data, or about the legal basis we rely on for processing in your eligible region, our support team can explain the applicable framework. Requests to restrict or delete data are considered individually against our operational and legal obligations.
Review Your Records
Contact support to request a summary of the personal data linked to your wm99 account, including your transaction history and registered contact details.
Correct Account Details
Update your name, mobile number or email address in the account settings page. For payment method corrections, submit the change through the support route.
Raise a Data Question
If you are uncertain about why a specific piece of data was collected or how long it is kept, contact our support team with your account reference and the specific question.
Request Support
All data-related requests are handled through our published contact routes. We do not accept data removal requests through social channels; use the official account support path only.
CONTACT ROUTES
How to Reach Us About This Policy
Three published routes are available for any privacy-related question. Use the one that works best for your situation — all of them reach the same account support team.
Live Chat
Open the live chat widget from any page on wm99. State that your question relates to account data or this privacy policy so the agent can route it correctly from the start.
Email Support
Send your data question to the support email address published in the Contact section of the site. Include your registered account email and a clear description of what you are asking about.
Help Centre
The Help Centre contains published answers to common account and privacy questions. Check there first — if your question is not covered, escalate through live chat or email.
DATA HANDLING
How wm99 Protects and Manages Your Information
We take a structured approach to data handling — covering what we store, how long we keep it, and the internal controls that limit who can access it.
Cookies and Session Data
We use cookies to keep your session active and remember your account preferences. You can adjust cookie permissions in your browser settings, though some functions depend on session cookies to work correctly.
Account Security
Access to your stored account data is restricted internally. Your transaction records — including Nagad, Rocket and Bank Transfer history — are accessible only to the account systems and support staff who need them to operate your account.
Data Retention
We keep your account and transaction data for the period our operational and legal obligations require. After that period, data is removed or anonymised. The exact duration depends on the category of data and your eligible region.
Policy Updates
When we update this policy, we publish the revised version on this page with a new effective date. Continuing to use your account after a published change means you have had the chance to review it.
POLICY QUESTIONS
Privacy Policy Questions We Hear Most
These are the questions real account holders ask about how wm99 handles personal data. If your question is not here, reach us through the contact routes listed above.
What personal data does wm99 collect when I open an account?
We collect the details you submit during registration — name, contact information and the payment method you select. We also record technical session data generated by your device. All of this is used solely to operate your account and process your transactions.
Does wm99 share my data with other companies?
We do not sell your data. We share it only where necessary to process a transaction — for example, passing relevant details to Nagad, Rocket or Bank Transfer to complete a deposit — or where a legal obligation in your eligible region requires it.
How can I see what data is stored against my account?
Contact our support team through live chat or email with your account reference and a request to review your stored data. We will confirm the categories of information held and how they are used. This is available to any registered account holder.
Can I ask wm99 to delete my account data?
Deletion requests are considered individually. Some data must be retained for our operational and legal obligations — particularly transaction records. Submit your request through the official support route with your account reference, and we will explain what can be removed and what must be kept.
Does this privacy policy apply in Bangladesh?
This policy covers all data we collect from accounts in eligible regions. Whether wm99 is accessible in your specific location depends on your local law and the eligible regions we support. We recommend checking that your use of the platform is consistent with local regulations.
How does wm99 handle my Nagad or Rocket transaction records?
Transaction records generated through Nagad, Rocket or Bank Transfer are stored securely and accessible only to the account and support systems that need them. They are retained for the period required by our compliance obligations and can be reviewed by contacting account support.
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